NOW TAKING BOOKINGS FOR May 2024 - reserve your space TODAY

Terms & Conditions

Websites

Begin by completing the ‘Book your Website Build’ form, taking care to provide full detail.

You will choose from a selection of available timeslots, and here you will choose a start date for the beginning of your website build to the nearest fortnight – e.g. ‘Feb start’ – Start of February / ‘March mid’ – Middle of March

At the latest, one week prior to the build start you will need to provide Bear Left Studio with ALL your written content typed into a WORD (or similar) document, ALL your chosen photographs in high quality JPEG format, and any logos in high quality PNG format. The build will not start until all the content has been provided.

If the content has not been received in time, then you will lose your build slot and you will have to be put onto the next available build slot (that may be a few months in the future). Each rebooking onto a new timeslot incurs an extra £50 fee.

We will agree a timescale and rough plan for the planned website launch date – These dates are a framework for both Bear Left Studio and the client to work towards.

For small websites, you will be required to pay a £100 deposit – non refundable

For medium websites and above, you will be required to pay a £200 deposit – non refundable

Paying the deposit will reserve your chosen website build slot.
You will receive an invoice by email. Payable by BACS.

For small websites – you can choose to pay in full through BACS or the payment will be split into 2 equal payments paid through direct debit through Go-Cardless. The first payment to be invoiced at the agreed start of the website build. The second payment to be paid a month later.

For medium websites – you can choose to pay in full through BACS or the payment will be split into 3 equal payments paid through direct debit through Go-Cardless. The first payment to be invoiced at the agreed start of the website build. The latter payments to be paid at monthly intervals.

The first payment will be invoiced approximately 1 week prior to the website build beginning. The first payment must have been paid before the website work begins.

You will have agreed a start date and reserved a build slot in advance, securing this with a deposit.
If you wish to rearrange your built slot you may do this and you will be put onto the next available build slot (that may be a few months in the future). Each rebooking onto a new timeslot incurs an extra £50 fee.

You will be provided with documents which will help you explore your design needs and wants; providing your existing brand details, analysing existing websites, deciding on a basic structure. The expectation is for you to complete this to the best of your ability, in conjunction with a 30 minute design conversation with Bear Left Studio. This will help form the basis of your design needs, and will help us to prepare a clear brief and direction forward.

It is not reasonable to expect Bear Left Studio to create something without clear direction and input from you, the client. (i.e. “Make me something with ‘pizzazz'”). Instructions must be clear and not easily open to misinterpretation. Your Instruction should contain a clear description of your requirements, any brief you wish us to consider and any deliverables you wish us to produce.

The client must agree to work in conjunction with Bear Left Studio, responding promptly to questions relating to the design, style, progression and development of the website, and providing honest feedback.

Deviation from the original, agreed design brief will involve Bear Left Studio and the client needing to potentially alter deadline expectations. It is at Bear Left Studio’s discretion if additional charges need to be factored in due to client indecision, or changing their brief mid-project.

Approximately:

  • Small website – 4 weeks
  • Medium website – 6 to 8 weeks
  • Large website – 8 – 10 weeks

This timeframe is dependent upon there being no unexpected changes or additions during the build.
(This may happen – but please then allow for the build time to extend accordingly)

Our website design does not include copy writing. It will be your responsibility to provide the copy, and have it proof-read. It is your responsibility to ensure that any written copy is suitable, copyright free, referenced where necessary.
If you need assistance with copy and proof-reading, please discuss with us, as we can recommend a few copywriters.

It is the client’s responsibility to ensure that all the images are suitable, copyright free or attributed as required. The client is to provide high resolution images, logos and photographs.

We can recommend a trusted company providing professional portraiture and brand photography. Please ask us.

If no images are provided we will use free stock images such as images from Adobe stock.
The client is to understand and agree that all images on their website are the client’s responsibility, not that of Bear Left Studio.

Yes! We can provide video footage specifically for websites – for headers and hero sections. 

For more in depth promotional videos where you may want to promote your business and/or services in depth and have voice-overs, please ask us and we will recommend trusted partners.

You will have the option to be an editor of your site, and you will be provided with a secure login. It is vital that you keep the secure password that we give you for signing onto your site, and you do not change it for a weak password at any time.

For further security we will set up 2 factor authentication. You will be required to install an appropriate authenticator app on your device (e.g. Google authenticator which is free to use) so that you can login to your site with a generated code. This is a security measure to keep your website safe and secure.

You will be provided with video step-by-step instructions on how to edit your site yourself, should you want to. You will find the editing method straight forward and user-friendly. Please inform Bear Left Studio as soon as possible if you make any errors while editing the site. We will try to rectify any errors, and we can restore to a previous back up of the site if necessary – any changes will be charged by our hourly rate.

Yes. You can contact us with any changes that you need doing, and we can add extra content and pages to the site. We will give you a timescale of when the work can be done. Please contact us and we can quote for the work, or we may choose to charge by the half hour. 
Half hourly reduced rate for website clients only is currently: £20/half hour

Client to understand, acknowledge, and agree that Bear Left Studio has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. A client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the beginning of a plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Bear Left Studio is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site.

Get in touch if you require more advanced, specialist SEO support, marketing, and virtual assistance. We can recommend specialists in SEO and marketing.

Client to provide a privacy policy to be included on the website. This can be written as a text document which we can use to create a Privacy Policy page – often positioned in the footer of the website.
You must ensure that your policy is suitably adapted to the needs of your business.
We will ensure that your website has a GDPR banner pop up and link to a cookies policy.
It is the client’s responsibility to ensure that the legal requirements for the website are appropriately adhered to for your specific country requirements and website use/function.

You are entitled to get 100% refund of your deposit you made in the event of:

  • We didn’t start your project at all or we’re unable to start soon.
  • You want to cancel the project within 24 hours of making payment.

No refund will be given if:

  • The project delays are caused by lack of communication from your end.
  • You have already approved the design mockup.

Web design and development projects require extensive resources, consumes time and incurs internal expenses. Therefore, unless one of the above statements is true, once a payment or part-payment is made, it is non-refundable.  All projects that are completed as defined as the scope of the work are non-refundable. 

You consent that Bear Left Studio may display and exhibit the Deliverables, which may or may not include reference to the Client or your business, products or services, to our prospective clients in any Marketing Materials and on our Website or social media for the purpose of the promotion of our Services.

If you do not wish us to publish Client details as set out above, you should notify us in writing in advance by setting it out clearly in the Instruction. Bear Left Studio shall not be liable for publication in the event that we have not been notified of the Client’s objection to publication.

Hosting

For all websites:

We host all our websites so that we can manage and care for the sites. It is really important for us that we don’t just design it and then pass it on. We manage the website as part of our ongoing site maintenance package. We will ensure that the website is regularly updated and that it is regularly backed up. Please see what is included here.
The hosting package is an ongoing care package and incurs an recurring fee which can be paid for annually, quarterly or monthly, to suit you. 

You will be offered the choice of paying your hosting annually, quarterly or monthly via direct debit. The hosting payment covers – the hosting, the SSL certificate, the email accounts, site health and updates, and website back ups.
We collect payments through ‘Go Cardless’. Payments are:

  • Simple – Setting up payment details only takes two minutes for customers to complete online.
  • Transparent – Customers will always be notified by email when a subscription is starting or one-off payment is being taken.
  • Safe & secure – Customers’ payments are fully protected if a payment is ever taken in error.
  • GoCardless is authorised by the Financial Conduct Authority, and ISO27001 certified for security standards.

You will be invoiced for each upcoming payment in advance via email.

If you choose to pay for our Premium Hosting package – monthly, quarterly or annually, you will also be entitled to half an hour of website changes  included every month.
This can save money off the normal website alteration charge over the year, as well as enjoy the extra benefits of increased storage and generous email allowance.
The half hour allocation can only be used during one calendar month, and cannot be rolled over onto following months.
The half hour can be taken as one time slot, or it can be broken into two 15 minute changes during the month. After the half hour allocation has been used, any extra time will be charged at the standard rate.

It is your responsibility to ensure that your domain is renewed on time. We strongly recommend that you set up a automatic renewal for your domain. Failure to do so may result in your domain being deleted by the domain provider company and the website going down. This is out of the control of Bear Left Studio.

Website design clients:

The website is owned by you once you have paid for it, and should you wish to move the website and to host elsewhere it is your right to do so. Please give us 14 days notice of your wish to move. We can export the files and database for you to take elsewhere, or alternatively use a free WordPress plugin to export the site. The website will have been built using our Premium Elementor Licence, so should you wish to move your site you will need to purchase your own Elementor Pro License for an individual website in order to edit the website yourself in the future. We can liaise with your new hosting provider as regards the moving of your domain.

Self Build Customers:

The self-build package is a rolling monthly contract which includes the hosting, guidance videos, Elementor Pro licence and preloaded branding. You have access to all of the above as long as you continue your monthly payment. If you choose to cancel your payment plan, you no longer have access to the website, tutorials or hosting. We will assist you in moving your domain to a new provider if necessary. Please give us 14 days notice of your wish to move.

There is a minimum term of 6 monthly payments before you can cancel your hosting plan.

All hosting payments, whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.

There are no refunds for any fees related to website maintenance services.

If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.

Unless otherwise provided, you agree that until and unless you notify Bear Left Studio of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, through ‘Go Cardless’.

Any invoice that is outstanding for more than 14 days may result in the suspension or termination of web hosting services (i.e. your website will not be visible). Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Bear Left Studio may suspend or end your account. Bear Left Studio will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

Google Workspace:

We may suggest that a good solution for your business is to use Google Workspace – details here
We will assist you in setting up your account, and then you, the client, will be responsible in full for caring for your email account through Google Workspace.

Email provision through us:

These Email Hosting Product Terms and Conditions govern the provision of email hosting services by Bear Left Studio to the Client (‘the Services’) including where such email hosting services forms part of a hosting package.

  • Provision of the Services is subject to the storage quota specified for each Email Hosting Product.
  • It is the client’s responsibility to carefully monitor their email quota. Once the client reaches their quota limit, the client may experience issues in sending and receiving emails.
  • If you need to increase your email quota, please contact Bear Left Studio, and we will suggest moving you onto a hosting package with a higher email allowance.
  • Bear Left Studio further reserves the right to suspend the Services in the event that the Client: i) fails to make any payment due to Bear Left Studio ii) when requested to do so by a competent legal, regulatory or governmental authority.
  • If, within 28 days of a suspension being imposed, the Client has failed to remedy the reason for the suspension being imposed then Bear Left Studio shall be entitled to permanently delete the Customer’s mailbox and all content therein.
  • The Customer accepts that Bear Left Studio will have access to any material stored in the Customer’s mailbox and may, from time to time, require access to such material. We will always notify you if this is necessary.

Email forwarding:

  • We will set up automatic email forwarding from any email alias i.e. hello@yourwebsite.com sent to your personal email account.
  • It is your responsibility to ensure that your receiving email account is setup appropriately to receive the forwarded emails.

POP3 setup:

  • We will assist you to set up email synchronisation from any email alias i.e. hello@yourwebsite.com within your personal email account.

While Bear Left Studio shall make commercially reasonable efforts to maintain the uninterrupted provision of the Services there are various factors outside of Bear Left Studio’s control that may make the Services unavailable from time to time. Accordingly, Bear Left Studio cannot guarantee that the Services will be uninterrupted or error free.

Under no circumstances shall Bear Left Studio be liable for any loss of profits, loss of business or any indirect, special, exemplary, punitive, incidental or consequential loss or damages.

Bear Left Studio accepts no responsibility for any delay, lack of connection, slow connection, loss of data, loss of usability or any similar or related issues due to, but not limited to, any of the following:

  • Downtime due to scheduled or emergency maintenance;
  • An upgrade, downgrade or other alteration to the Services;
  • A hard failure (including issues caused by other users on the hardware);
  • Incompatibility; or
  • The Customer’s error.
  • Bear Left Studio may limit or deny access to the Services and Bear Left Studio’s systems in the event that, in Bear Left Studio’s sole judgement, such action is required to prevent damage to the network (including software and stored data) or to ensure the integrity or security of the network.

Self Build Websites

This service is provided for capable, technologically-minded individuals, who will self build their own website. They will have video tutorials to help guide through the process, and have the website pre-set-up by Bear Left Studio with chosen header, footer, typography and colours, as well as up to 6 pages. It is the client’s responsibility to continue the build from there.

This is a service provided for small businesses and entrepreneurs only.

For large, or extensive websites, this package will not be suitable.

Your business must be of high moral standing, not be X-rated, be suitable for under 18’s, contain no illegal goods or services (If we deem the website to be in breach of these regulations, we will remove the website content and cancel your payment plan without refund or advance warning).

You will have 2GB of SSD Web Space available for you to build your website. This is ample space for the vast majority of small business websites.

In the unlikely event that you exceed your web space quota, Bear Left Studio will contact you with 2 options:

  1. Reduce your usage
  2. Go onto a higher payment plan with a higher web space quota.

There is no deposit.

  • Hosting, SSL, updates, site health, backups.
  • Automatic email forwarding from any email alias i.e. hello@yourwebsite.com sent to your email account.
  • Continuous access to our tutorial videos – step by step guides.
  • Use of Elementor Professional version drag and drop builder (Usually £40+/yr)
  • Website will be preloaded with all pages required for your small website, contain our tried and tested plugins, and your logo and branding.

The domain/s is an extra cost.

You may choose for us to purchase your domain/s for you. If we manage your domain we will ensure that domains are renewed. We will contact you when your domain is due to be renewed with an invoice to be paid no later than 14 days after being sent to you.

If you manage your domain elsewhere, it is your responsibility to ensure that it is renewed on time. Failure to do so may result in your domain being deleted and the website going down.

Domain registrations are not eligible for refunds.

The client will complete a self-build questionnaire where they will provide details about their colour palette, typography, page choices, header and footer choices and business information. The information must be provided in a timely manner.

The client must agree to work in conjunction with Bear Left Studio, responding promptly to questions relating to setting up the website.

Once the website has been set up by Bear Left Studio using the information completed in the website questionnaire, the client is obliged to pay a minimum of 6 monthly instalments. 

After you have completed the minimum 6 month term, you are entitled to cancel your direct debit. It is your responsibility to cancel the direct debit, not that of Bear Left Studio.

Once you cancel your monthly payments, you will no longer have access to your website, hosting or guidance videos, and the website will be removed from our server within 28 days. 

If you wish to keep your domain, contact Bear Left Studio to request that we release the domain to your new provider. If you do not request for your domain to be transferred, and you are no longer hosting with us, we will not renew the domain when it is next due.

Bear Left Studio will preload your website with tried-and-tested plugins suitable for the needs of your website. The client is to leave all preloaded plugins in place, as they are important for the successful running of the website. The plugins will be updated and cared for by Bear Left Studio.

To add any new plugins we request for you to contact Bear Left Studio, providing us with the name of any proposed plugin you wish to have installed. We will check plugin suitability, and then add the plugin onto your website on your behalf. We will then manage the new plugin alongside the pre-existing plugins.

If you add a plugin yourself without consulting Bear Left Studio, the plugin will be set to auto-update, and Bear Left Studio will not be responsible for any disruption to your website that may arise due to the use of the plugin, or compatibility issues. 

During the website site health check-up, if we discover any plugin that is deemed unsafe or unsuitable, we will disable it, and contact you via email to discuss next steps. 

It is the client’s responsibility to ensure that all the images are suitable, copyright free or attributed as required. The client is to provide high resolution images, logos and photographs.

If you would like photographs taken Bear Left Studio offers a photography package.

We can also recommend a trusted company providing professional portraiture and photography. Please ask us.

The client is to understand and agree that all images on their website are the client’s responsibility, not that of Bear Left Studio.

It is your responsibility to ensure that any written copy is suitable, copyright free, referenced where necessary.

If you need assistance with copy and proof-reading, please discuss with us, as we regularly work alongside an excellent and experienced copywriter.

You will be an administrator of your site, and you will be provided with a secure login. It is vital that you keep the secure password that we give you for signing onto your site, and you do not change it for a weak password at any time.

For further security we will set up 2 factor authentication. You will be required to install an appropriate authenticator app on your device (e.g. Google authenticator which is free to use) so that you can login to your site with a generated code. This is a security measure to keep your website safe and secure.

You will be provided with video step-by-step instructions on how to edit your site yourself. 

We will try to restore to a previous back up of the site if necessary – any changes will be charged by our hourly rate.

If you require some advice from Bear Left Studio you may arrange a half hour zoom / screen share session for £20

Client to understand, acknowledge, and agree that Bear Left Studio has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. A client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the beginning of a plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Bear Left Studio is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site.

Get in touch if you require more advanced, specialist SEO support, marketing, and virtual assistance. We can recommend specialists in SEO and marketing.

Bear Left Studio recommends for the client to provide a privacy policy to be included on their website. During the initial setup of the self-build website, Bear Left Studio will add a privacy policy page ready for the client to complete, and a link to the page will be included on the website footer.
You must ensure that your policy is suitably adapted to the needs of your business.
We will ensure that your website has a GDPR banner pop up. It is the client’s responsibility to ensure that their cookie policy is clearly stated within their privacy policy.

You are entitled to get 100% refund of your first monthly payment if:

  • You want to cancel the project within 24 hours of making payment.
  • We have found that your business is not suitable for inclusion on the Self Build Package.

No refund will be given if:

  • You fail to provide the information required within 28 days.

You consent that Bear Left Studio may display and exhibit the Deliverables, which may or may not include reference to the Client or your business, products or services, to our prospective clients in any Marketing Materials and on our Website or social media for the purpose of the promotion of our Services.

If you do not wish us to publish Client details as set out above, you should notify us in writing in advance by setting it out clearly in the Instruction. Bear Left Studio shall not be liable for publication in the event that we have not been notified of the Client’s objection to publication.

Logos, branding & graphic design

For all branding and graphics work:

You will be provided with documents which will help you explore your design needs and wants. The expectation is for you to complete documents provided to the best of your ability, in conjunction with a  design conversation with Bear Left Studio. This will help form the basis of your design needs, and will help us to prepare a clear brief and direction forward.

It is not reasonable to expect Bear Left Studio to create something without clear direction and input from you, the client. (i.e. “Make me something with ‘pizzazz'”). Instructions must be clear and not easily open to misinterpretation. Your Instruction should contain a clear description of your requirements, any brief you wish us to consider and any deliverables you wish us to produce.

The client must agree to work in conjunction with Bear Left Studio, responding promptly to questions relating to the design, style, progression and development of the design work, and providing honest feedback. The client is to provide us with such information and materials as we may reasonably require in order to perform the Services and ensure that such information is accurate in all material respects. 

The client is to comply with any additional obligations or instructions that we may reasonably request from time to time in order to enable us to perform the Services in accordance with your Instruction and the Creative Brief.

The client is to obtain and maintain all necessary licences, permissions and consents which may be required before the date on which we are due to commence performance of the Services.

Deviation from the original, agreed design brief will involve Bear Left Studio needing to potentially alter deadline expectations. It is at Bear Left Studio’s discretion if additional charges need to be factored in due to client indecision, or changing their brief mid-project.

If performance of the Services is prevented or delayed by any act or omission by the Client or failure by you to perform any relevant obligation, we shall, without limiting our other rights or remedies have the right to suspend performance of the Services until you remedy the situation. We shall not be liable for any costs or losses sustained or incurred by you that arise directly or indirectly from such actions.

The Website and logo packages allow for 3 rounds of computer developments. 
It is at Bear Left Studio’s discretion as to whether to charge an extra fee if the client requires further developments over which is expected or reasonable.

Bear Left Studio shall supply the Services to you in accordance with the Creative Brief and these Terms in all material respects.

Upon commencement of the Contract Bear Left Studio shall prepare the Creative Brief during the Discovery Process – using your completed document and our verbal communication.

If a Creative Brief has been prepared as referred above, we shall send the Creative Brief to you, for final approval via email which will indicate your acceptance of the Creative Brief prepared by us.

Where the nature of the Services are such that we consider it is appropriate to provide you with an estimate of any phases, performance milestones or completion dates for the Services, please note such dates shall be estimates only and time shall not be of the essence for performance of the Services or the completion of Deliverables. Time estimates depend on a number of factors that may change during the course of performing the Services, but we shall do our best to communicate any changes to you as soon as possible where you have notified us in your Instruction of key milestones dates that are important to your business.

Bear Left Studio shall have the right to make any changes to the Services which are necessary to comply with any Applicable Laws or safety requirements or which do not materially affect the nature or quality of the Deliverables, but we shall always notify you before implementing any such changes to the Services in any such event. If such changes result in any change to our Proposal this will be added to our Proposal and a revised Proposal sent to you for approval prior to continuing the Services. Certain changes may require the payment of additional Charges for which the Client is responsible and will be included in our revised Proposal.

If you do not agree any revised Proposal sent as a result of changes referred to above, or as a result of changes you require to the Creative Brief you may issue written notice to terminate our Services but please note Bear Left Studio is entitled to recoup in full all Charges incurred in respect of Work in Progress carried out up to the date of termination which will be charged on a time and materials basis.

Bear Left Studio undertakes to the Client that our Services will be provided using reasonable care and skill.

We do not include copy writing. If applicable to your design project, it will be your responsibility to provide the copy, and have it proof-read. It is your responsibility to ensure that any written copy is suitable, copyright free, referenced where necessary.
If you need assistance with copy and proof-reading, please discuss with us, as we regularly work alongside an excellent and experienced copywriter.

It is the client’s responsibility to ensure that all the images are suitable, copyright free or attributed as required. The client is to provide high resolution images, logos and photographs.

If you would like photographs taken Bear Left Studio offers a photography package.

We can also recommend a trusted company providing professional portraiture and photography. Please ask us.

If no images are provided we will use free stock images such as images from Adobe stock.
The client is to understand and agree that all images on their website are the client’s responsibility, not that of Bear Left Studio.

Before using the Deliverables in any way, it is always the Client’s responsibility to ensure that content contained in them, does not infringe the Intellectual Property Rights or Trademarks of any third party. Bear Left Studio does not conduct such investigations and by entering into a Contract with us you agree that you are solely responsible for the conduct of any necessary investigations and obtaining a licence to use third party Intellectual Property where required, including for all related costs. Neither Bear Left Studio, nor anyone acting on our behalf shall be liable for any dispute arising from or in connection with the use or infringement of any Intellectual Property Rights of any third party, in any jurisdiction.

Without prejudice, the Client acknowledges that Bear Left Studio cannot and does not advise, nor will Bear Left Studio be responsible, for any legal matters arising out of or in connection with your Instruction, any Work in Progress or Deliverables or the protection of copyright or other Intellectual Property Rights. Clients must seek their own legal advice on protecting their Intellectual Property Rights, including copyright in any branding, design, logos or other images or content that may arise as a result of the performance of the Services.

Upon payment in full by the Client, ownership and any Work in Progress or Deliverables shall transfer to the Client. Until Bear Left Studio has been paid in full for the Services, any Work In Progress or Deliverables or any element of the Services shall be owned by Bear Left Studio.

You acknowledge that, you may not always own the copyright or other Intellectual Property Rights where such rights are owned by third parties and licensed for use to Bear Left Studio or generally. For instance, the Client does not own the copyright in ‘stock’ photographs’ or film footage, negatives or fonts, and your use of any third party Intellectual Property Rights is conditional upon Bear Left Studio obtaining a written licence from the relevant licensor to entitle us to license such rights to you or incorporate into any Work In Progress or Deliverables we produce for you. If we need to obtain those third party licenses to fulfil the Creative Brief, you shall be solely responsible for the payment of any licensing fees that any licensor charges to the Agency for use of such content. Where the Client requires us to use specific fonts that have been used in your previous branding or other proprietary material or that of any third party, you need to ensure you obtain the licence to use such fonts and you are soley responsible for payment of any related licensing fees which, in order for us to commence the Services, we advise Clients to obtain in advance of the Instruction.

All Proprietary Materials, remain at all times our exclusive property and nothing in the performance of the Services shall operate to transfer or assign ownership in such Proprietary Materials to the Client at any time.

You are entitled to get 100% refund of your deposit you made in the event of:

  • We didn’t start your project at all or we’re unable to start soon.
  • You want to cancel the project within 24 hours of making payment.
  • We are unable to complete the project as per the project’s specifications.

No refund will be given if:

  • The project delays are caused by lack of communication from your end.
  • You have already approved the design mockup.

Graphic design and development projects require extensive resources, consumes time and incurs internal expenses. Therefore, unless one of the above statements is true, once a payment or deposit is made, it is non-refundable.  All projects that are completed as defined as the scope of the work are non-refundable. 

You consent that Bear Left Studio may display and exhibit the Deliverables, which may or may not include reference to the Client or your business, products or services, to our prospective clients in any Marketing Materials and on our Website or social media for the purpose of the promotion of our Services.

If you do not wish us to publish Client details as set out above, you should notify us in writing in advance by setting it out clearly in the Instruction. Bear Left Studio shall not be liable for publication in the event that we have not been notified of the Client’s objection to publication.

Business Insurance

Registered with the ICO – click here

Latest changes

This page was last edited – December 2023

Bear Left Studio reserves the right to amend these Terms and Conditions at any time and without notice to the Client.

Agreement

By agreeing to the terms, you agree to a binding agreement between You and Bear Left Studio (herein collectively referred to as “Company” “We” “I” or “Us”), (each party collectively as “Parties”), in consideration of the mutual promises made herein. Client agrees to abide by all policies and procedures as outlined in this agreement as a condition of their purchasing any of the “products” or “services” sold by us.